Fix payment issues, such as declined or incomplete transactions

If yous take problems paying for Google products, yous might need to fix a problem with your payments profile.

Detect the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this bulletin. Try these suggestions to resolve the upshot:

  • If this message is followed by instructions for submitting additional information to us, delight do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such every bit a credit card) matches the accost recorded in your Google payments middle settings. If they don't match, update your address in your Google payments center, and attempt the transaction over again.
  • Endeavour using a Google Play gift carte du jour to consummate the transaction.
  • Try using the all-time interface for your computing device:
    • If you're using a desktop computer, endeavor the transaction using the Google product's website.
    • If y'all're using a mobile device, endeavor using the product's mobile app (if an app is available).
  • If you're using guest checkout when the mistake occurred:
    • Try signing in to an existing Google business relationship and placing the order again.
    • Try creating a new Google account if you don't already have one and visiting the Google Store to effort the transaction again.

"Unable to complete transaction: Expired card"

Cheque to encounter if your payment method is up to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Delight utilize another class of payment."

Note: These steps also use if you see the error message "Your payment didn't become through. Delight endeavour a different payment method or try again later."

Try the post-obit:

  1. Check to meet if your payment method is up to date. If information technology isn't, update it in the Payments center, and so try your purchase again.
  2. Make certain you have plenty coin in your account for the purchase.
  3. If you're still having issues, contact your bank to see if there'southward a problem with your account.
  4. Effort making the purchase once again with a different payment method.

"Your payment was declined due to an issue with your account"

If y'all see this message, it might exist because:

  • We saw a suspicious transaction on your payments profile.
  • We need a piddling more than information to protect your account against fraud.
  • We need a little more information to comply with EU police force (European customers merely).

To gear up the outcome, endeavour the post-obit:

  1. Go to the Payments center.
  2. Take activity on any errors or requests in the payments center.
    1. You might need to verify your identity before you tin buy anything through your Google Account.
  3. Make certain your name, accost, and payment information are upwards to date.

"Unable to process payment: Depression card residuum"

You might not have enough funds in your account to make the payment. Check your business relationship balance or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your bill of fare was reported as stolen. Y'all must verify the bill of fare before you can utilise it again:

  1. Become to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Next to the bill of fare that says "Verification needed," click Verifyand thenCharge card.
  4. Inside two days, you'll notice a temporary accuse on your carte du jour statement along with an eight-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you endeavor to verify the payment method once more:

  1. Confirm which card yous want to verify.
  2. Check how long ago you lot tried to verify your card.
    • If less than 2 days: Await upwards to ii days.
    • If more than 2 days: Cheque your card statement. You should notice a temporary charge from Google called "GOOGLE Exam," with an 8-digit code.

Menu is grayed out & says "bill of fare is ineligible"

You tin can't utilise this bill of fare for this purchase. Try to make the purchase once again with a unlike bill of fare.

If the card you want to use isn't listed, follow the on-screen instructions to add together a new card.

Airtight payments contour

Learn more nearly what to do if y'all temporarily or permanently closed your payments contour.

If you're all the same having trouble, contact support.

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